结核病与肺部健康杂志 ›› 2014, Vol. 3 ›› Issue (1): 51-55.doi: 10.3969/j.issn.2095-3755.2014.01.011

• 论著 • 上一篇    下一篇

广西壮族自治区102例肺结核患者治疗满意度分析

吴腾燕,刘飞鹰,黄曙海,梁大斌   

  1. 530028 南宁,广西壮族自治区疾病预防控制中心结核病预防控制所
  • 收稿日期:2014-01-19 出版日期:2014-03-30 发布日期:2014-03-30
  • 通信作者: 吴腾燕,Email:tengyanwu@163.com
  • 基金资助:
    广西壮族自治区疾病预防控制中心第五批中心资助课题(201109)

Analysis on treatment satisfaction of 102 patients with pulmonary tuberculosis in Guangxi,China

WU Teng-yan,LIU Fei-ying,HUANG Shu-hai,LIANG Da-bin   

  1. Institute of Tuberculosis Prevention and Control, Guangxi Zhuang-Autonomous Regional Center for Disease Control and Prevention,Nanning 530028,China
  • Received:2014-01-19 Online:2014-03-30 Published:2014-03-30
  • Contact: WU Teng-yan,Email:tengyanwu@163.com

摘要: 目的对广西壮族自治区(简称“广西”)肺结核患者治疗满意度进行调查分析,为不断提高结核病防治服务质量提供参考。方法选取广西现行4种结核病防治模式地区,共6个县(区)作为研究现场;从各县(区)登记治疗的3类肺结核患者(新涂阳、新涂阴和复治涂阳)中,分别抽取5%作为调查对象。采用自行设计的调查问卷,通过面对面询问的方式开展患者治疗满意度调查。患者治疗满意度采用构成比进行统计描述;不同类别患者对治疗总费用满意度的差别,采用卡方检验和Fisher确切概率法进行统计学分析,以P<0.05为差异有统计学意义。结果共纳入102例患者。完成调查问卷102份,有效问卷102份,有效应答率100.0%。患者对5个调查条目的满意度从高到底依次为医护人员服务态度(94.1%,96/102)、结核病相关知识的宣传教育(简称“宣教”)(92.2%,94/102)、结核病门诊环境(81.4%,83/102),就诊流程(78.4%,80/102)和治疗总费用(41.2%,42/102);患者治疗总体满意度为77.5%(395/510)。来源于不同结核病防治模式地区的患者对治疗总费用满意度[疾病预防控制中心结核病防治模式地区为35.7%(10/28);定点医院结核病防治模式地区为30.8%(8/26);结核病防治院防治模式地区为33.3%(9/27);结核病防治所防治模式地区为71.4%(15/21)]差异有统计学意义(χ2=10.128,P=0.018),其中定点医院结核病防治模式地区患者对治疗总费用的满意度最低(30.8%,8/26)。结论患者对医务人员服务态度和结核病相关知识的宣教评价较高,但仍需不断提高门诊环境、就诊流程等各项卫生服务质量,完善服务体系建设,积极探索减轻患者经济负担的保障措施,以进一步提高患者治疗总体满意度。

Abstract: Objective In order to provide evidence for improving the quality of tuberculosis (TB) treatment service in Guangxi, a investigation of patients satisfaction with TB treatment was conducted among pulmonary TB (PTB) patients.Methods Six counties with different models of TB control were selected as the investigation sites, including 2 counties implementing the CDC Model, 2 counties implementing the TB designated hospital model, 1 county implementing the TB hospital model and 1 county implementing the independent TB dispensary model. In each country, 5% of each type of notified PTB patients (i.e. new smear-positive, new smear-negative and retreatment smear-positive PTB patients) was enrolled in this study. A self-designed questionnaire was used for the face to face interviews to the enrolled patients. Constitute ratios of patients satisfaction were calculated; Chi-square test and fisher’s exact test were used to analyze the patients satisfaction with treatment costs, a value of P<0.05 was regarded as a significant difference.Results A total of 102 PTB patients were enrolled in this study. All those patients received complete interview and all questionnaires were valid for analysis. The effective response rate was 100.0%. The degrees of patients satisfaction with five items which were investigated were as follows (from high to low): attitude of health workers (94.1%, 96/102), health education on TB (92.2%, 94/102), environment of TB clinic (81.4%, 83/102), procedures of diagnosis and treatment (78.4%, 80/102), as well as the total treatment costs (41.2%, 42/102); the overall patients satisfaction with treatment was 77.5% (395/510). The patients satisfaction with the total treatment costs was different in counties implementing different TB control models: it was 35.7% (10/28) in the CDC model counties, 30.8% (8/26) in the TB designated hospital model counties, 33.3% (9/27) in the TB hospital model county and 71.4% (15/21) in the independent TB dispensary model county; a significant difference (χ2=10.128, P=0.018) was showed, and the patients in the TB designed hospital model counties had the lowest satisfaction with the total treatment costs (30.8%, 8/26).Conclusion TB patients were more satisfied with the health workers’ attitude and the health education on TB that was provided by the health workers. Howe-ver, the TB clinic environment and the procedures of diagnosis and treatment need to be improved; measures for reducing the financial burden of TB patients need to be explored.